Tag: customer centricity
Posted in Economy
bank customer care: RBI Guv Shaktikanta Das raises concerns over complaints being misclassified as ‘customer queries’ by banks
November 18, 2024 Leave a Comment on bank customer care: RBI Guv Shaktikanta Das raises concerns over complaints being misclassified as ‘customer queries’ by banks
Reserve Bank Governor Shaktikanta Das on Monday expressed concerns over instances wherein banks misclassify complaints as “customer queries” and asked bank boards to ensure lenders’…