“We have more than 150,000 vehicles running on the road and we have observed this is an extremely isolated case of high impact accident involving the front fork arm,” the company said in a statement on Wednesday.
Last week, one Ola Electric customer, Samkit Parmar had tweeted about his wife suffering an accident because of the scooter’s front wheel breaking out of the suspension. He called the scooter an “untested moving coffin”.
Following the tweet, several other customers also tweeted saying they are facing similar issues.
Parmar has since deleted the tweet.
Ola in its statement said its scooter has been “rigorously tested over 5 million kilometres across challenging terrains and all weather conditions”.
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This is the latest incident involving an Ola Electric scooter, which has been facing quality control issues, including a fire in March 2022.Ola has had to issue statements in the past for several accidents, including the front fork arm in the past.
Back then as well the company had said it was an isolated incident. In April, a customer named Balwant Singh had complained that his son got into an accident because of the faulty braking system of the vehicle.
At that time, Ola denied any malfunction of its e-scooter and even published the customer’s telematics data to prove its point.
The latest incident is a slight hitch for Ola, which has seen its sales improve significantly and regain the top spot in monthly sales charts in recent months after a blow in the summer months following a fire incident and multiple quality control issues.
The company is doubling down on its plans to make its own battery cells to power its EVs, a car project, an electric motorbike, and an electric car. In a recent press conference, founder Bhavish Aggarwal also said the company is planning to make light commercial vehicles.