The company claims that the new bot has high accuracy with an error rate of under 0.1%, adding the technology will enable enhanced, efficient, secure, and personalised customer service experience.
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“Leveraging Microsoft Azure OpenAI Service, LimeChat has introduced its enhanced chat automation tailored for ecommerce. The chatbot’s dynamic learning refines engagement with every interaction,” it said.
Founded in 2020, the startup has raised a total funding of $5 million over three rounds, from eight institutional investors including Stellaris Venture Partners, pi Ventures and Titan Capital, as per Tracxn.
Its angel investors include Flipkart CEO Kalyan Krishnamurthy, Udaan cofounder Sujeet Kumar, Livspace cofounder Ramakant Sharma and Deutsche Bank MD Dilip Khandelwal.
The company enables commerce by integrating with platforms like Whatsapp and Shopify. It has worked with over 300 brands including HUL, ITC, Mamaearth, Wow Skin Science, Neemans Shoes, and Snitch.
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The company hit $2.8 million in revenue, according to the LATKA SaaS Database.Limechat founder Nikhil Gupta said, “Partnering with Microsoft elevates customer support standards. By harnessing Microsoft Azure’s retrieval algorithms, embedding models, and LLMs (large language models), we’re transforming customer interactions significantly.”
The startup said that early adopters of the technology such as Wow Skin Science saw tangible improvements and a positive response from end users, with the new system increasing automation rates increasing by nearly 15% and indicating promising customer satisfaction scores.
Sangeeta Bavi, executive director – digital natives, Microsoft India, said, “LimeChat is a key disruptor in the ecommerce space, and we are pleased to announce our collaboration to redefine customer service with the power of AI. Our collaboration fueled by Microsoft Azure OpenAI Service is designed to empower every business to achieve more with AI.”