Irdai has also asked all insurers to activate, publicise 24-hour helplines to assist claimants, and start a comprehensive awareness campaign detailing the steps taken.
According to an Irdai circular issued on July 16, 2023, “Special Claims Desks at District level with adequate delegated Claims Settlement Teams are recommended to be set up in affected areas to facilitate claims speedy processing and settlements including release of on-account interim payments to assist early reinstatement of property/ businesses.”
Here is a look what else IRDAI stated in its latest circular.
Claims
It is important to make sure that all claims are examined right away and that claim payments or on-account payments are distributed as soon as possible, never going past the designated deadline, Irdai stated.
Encourage to use electronic communication
When making a claim and commencing correspondence, the insurer should encourage the policyholder to use electronic communication wherever possible. To the greatest extent practicable, efforts must be undertaken to evaluate claims using digital procedures.
In order to achieve a swift final payment, insurers are advised to analyse and expedite the processing of claims by ensuring that only the documentation required to substantiate claim quantum is provided.
“The recent floods in various states of North India – Himachal, Punjab, Haryana and Delhi have caused widespread loss to property and infrastructure. Future Generali India Insurance is committed to providing timely and efficient assistance to policyholders who have been affected. We will expedite all processes to ensure that claim payments/on account payments are disbursed at the earliest. We encourage policyholders to use electronic communication wherever possible for correspondence while initiating the claim and filing all the relevant documents. This will vastly enhance convenience for the customer as well as ensure expedited claims processing,” said Deepak Prasad, Chief Operating Officer, Future Generali India Insurance Company.
Will your car insurance cover natural calamities
According to Reliance General Insurance, “A comprehensive car insurance policy provides coverage against damages or losses caused due to almost all natural disasters, which means you don’t have to buy individual plans for each one of them.”
What documents are required to file a claim in car insurance policy?
In case of accidental damages claim, you need to provide the following documents:
• Claim Form duly signed
• Valid RC copy of the vehicle
• Valid driving license copy
• Policy copy
• FIR, if required (For Theft, Third Party Injury/ Damage; Highway accidents – Major only)
• Original repair bill, proof of release and cash receipt
• Any other document as required to investigate the Claim or Company’s obligation to make payment for itr.