“We are settling claims quickly and are working to make the process easier to improve the ease of living. A claimant, beneficiary, or insured person will be able to access their claims conveniently through ATMs, with minimal human intervention,” Dawra said.
“Systems are evolving, and every two to three months, you will notice significant improvements. I believe there will be a major enhancement by January 2025,” the Labour Secretary told ANI.
The move is in line with the government’s efforts to improve EPFO services and enhance ease of living.
The Employees’ Provident Fund Organisation has over 70 million active contributors.
Dawra further said that the plan to extend social security benefits to gig workers was at an advanced stage but did not specify the timeline of the project.
“A lot of work has been done, and we have outlined a scheme that is now in the finalisation process,” she said. The benefits could include medical health coverage, provident funds, and financial support in cases of disability.
A committee with various stakeholders has been formed to propose a framework to provide social security and welfare benefits to gig and platform workers.
Gig and platform workers were defined for the first time in the Code on Social Security, 2020, which was enacted by Parliament. The Code includes provisions related to their social security and welfare.
Dawra also said that unemployment has been on a decline.
“In 2017, the unemployment rate was 6 per cent. Today, it has decreased to 3.2 per cent,” she said.
“Furthermore, our workforce is growing. The Labour Force Participation Rate is increasing, and the Worker Participation Ratio, which indicates how many people are actually employed, has reached 58 per cent and continues to rise,” she added.
(With ANI inputs)